Delivery Station Customer Service Associate

Role: Full-Time Delivery Station Customer Service Associate
Job Type: Permanent
Location: 2500 Heinz Road, Iowa City, IA
Pay Rate: $18.45/hour
Schedule: Sunday-Thursday 11:00AM-8:00PM OR Tuesday-Saturday 11:00AM-8:00PM
*schedule communicated upon offer*

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
As a Delivery Station Customer Service Associate, you will be responsible for:

• Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience.
• Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
• Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.
• Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
• Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
• Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.
• Supporting affirmative action and respects diversity.
• Carrying, lifting, pushing and pulling up to 49 pounds.
• Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
• Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)